Flight Delay Customer Support: Why The 60-Seconds Human Voice Rule Matters
Your Customers Are Panicking. You Have 60 Seconds. A flight delay hits. Within minutes, your contact center explodes with calls, chats, and emails. Customers are stressed, frustrated, and angry. Most airlines respond with automated messages: a canned response, a long hold time, or a generic bot. By the 60-second mark, your customer has already decided […]