Last Updated: January 1, 2024
All vendors, service providers, and their representatives (“Provider”) engaged by AssistRing are required to comply with the following standards of professionalism, behavior, and identification. These standards ensure that our high-tier service environment remains secure, professional, and aligned with AssistRing’s global reputation for excellence.
These expectations supplement all legal, compliance, and ethical obligations set forth in any existing Statement of Work (SOW) or Master Service Agreement (MSA).
Providers are the front-line ambassadors of the AssistRing ecosystem. To maintain our “Service-First” culture, all personnel must:
Exhibit Elite Professionalism: Maintain a courteous, respectful, and solution-oriented demeanor at all times while representing AssistRing.
Adhere to Site Protocols: Comply with all physical and digital security policies, including strict adherence to drug-free workplace standards.
Operational Excellence: Deliver services with a focus on accuracy, efficiency, and the high-quality benchmarks established in the AssistRing Service Excellence Framework.
To ensure a secure and distraction-free environment for AssistRing employees and clients, Providers must refrain from:
Unauthorized Media Capture: Taking photos or videos of AssistRing employees, contractors, clients, or proprietary facilities without express written consent.
Unapproved Material Distribution: Distributing advertising, promotional, or informational materials that have not been vetted and approved by AssistRing Management.
Non-Contractual Solicitation: Promoting or attempting to sell products, services, or outside business interests not explicitly authorized under the active service contract.
Transparency is essential to our partner relationships. Providers must ensure there is no confusion regarding their employment status:
Third-Party Disclosure: Providers must never present themselves as official employees or legal representatives of AssistRing.
Identification Standards: All on-site badges, digital signatures, and documentation must clearly reflect the Provider’s status as an independent third-party entity.
External Communications: Public mentions of the partnership or the use of the AssistRing logo must be approved by the AssistRing Marketing and Compliance Departments.
If you have questions regarding this policy or its application, please contact your designated AssistRing Relationship Manager. If no representative has been assigned, inquiries may be directed to the AssistRing Global Compliance Team through our secure internal channels.
