HITL, Combining Human Empathy with AI Intelligence
Speed from AI, empathy from humans. Our team leverages Agent Co-Pilot, Sage, Edith, and Vox to make every customer interaction faster and smarter.
CLIENT: Sarah J.
STATUS: Stream Active
Recommendation:
Offer a 10% de-escalation discount.
(Excellent)
- Empathy Found
- Sympathy Found
- Policy Met
Human Expertise Powered by In-House AI
Our Human-in-the-Loop approach pairs skilled agents with our full suite of built-in AI tools—Agent Co-Pilot, Sage, Edith, and Vox. This hybrid framework ensures every customer interaction combines real human empathy with instant, AI-driven precision.
- Human empathy backed by real-time AI intelligence
- Full suite integration (Agent Co-Pilot, Sage, Edith & Vox)
- 100% proprietary in-house tech, zero software fees
Real-Time AI Support
Our agents get instant, on-screen guidance powered by Agent Co-Pilot during live calls to answer questions accurately and without delay.
100% Automated QA & Coaching
Sage automatically audits every call right after it finishes, giving our team immediate feedback to continuously improve performance.
Seamless Live Translation
Edith breaks language barriers instantly, enabling our human agents to converse smoothly with customers in over 60 global languages.
Conversational Routing & Outreach
Vox handles initial call routing, basic inquiries, and instant form-fill follow-ups, smoothly passing complex interactions to our agents.
Blended Speed and Precision
By combining instant AI data retrieval with human judgment, our agents resolve customer inquiries faster than traditional support teams.
Proprietary Technology, Zero Client Markup
We built our entire AI stack strictly for internal use to empower our team. Because we don't pay third-party software licensing fees, you get an elite, AI-assisted workforce with zero external tool markups.
Flawless Quality & Compliance
Every single interaction is audited automatically to ensure our human agents stay strictly aligned with your brand rules and business guidelines.
Zero Blind Spots
Every voice call, chat, and translation is monitored and optimized in real time by our proprietary tool stack.
Global Support, Local Feel
Our human agents connect effortlessly with customers worldwide without needing costly specialized bilingual hiring.
IConnecting Your Softphone to Our AI Tech Stack
Our human-in-the-loop workflow connects seamlessly with every major dialer on the market with zero complex telephony setup. It delivers real-time AI guidance from Agent Co-Pilot, Sage, Edith, and Vox directly to our agents without disrupting their existing call environments.
Exceptional Global Support Powered
by In-House Innovation
Reduction in Average Handle Time (AHT)
Boost in First Contact Resolution (FCR)
Higher Agent Productivity & Confidence
Reduction in Operational Costs
