Meet Agent Co-Pilot, Our In-
House Real-Time Agent Assist
Empower every agent with instant, in-call intelligence. Agent Co-Pilot listens to live calls in real time to fetch accurate, SOP-based answers the moment an agent gets stuck, ensuring fast, confident responses on every interaction.
Live Call Assist with Agent Co-Pilot
Empowering our support team with Agent Co-Pilot, Assistring’s proprietary in-house AI assistant. Operating live during calls, Agent Co-Pilot listens to context and surfaces instant, SOP-backed answers, helping agents respond with speed, precision, and complete confidence.
- Real-time SOP guidance with zero call hesitation
- Context-aware answer retrieval right when agents get stuck
- 100% in-house technology, zero third-party software fees
Live In-Call Assistance
Agent Co-Pilot actively listens to live call context to surface optimal answers in real time.
Instant SOP Retrieval
Eliminate hold time by pulling exact, policy-compliant answers directly onto the agent’s screen.
Lower Handle Times
Cut dead air and reduce Average Handle Time (AHT) without compromising response accuracy.
Native In-House Tech
Built by Assistring to empower our team internally, no extra software licenses required.
Instant In-Call Guidance
Agent Co-Pilot listens to live conversations and instantly surfaces exact SOP answers, eliminating awkward pauses, long holds, and frantic manual searches.
Proprietary Technology, Zero Client Markup
We engineered Agent Co-Pilot strictly for internal use to supercharge our Assistring team. Because we don't pay third-party software licenses, you get an elite, AI-assisted workforce with zero external tool costs.
SOP & policy compliance rate
By keeping agents strictly aligned with your latest business rules and scripts, Agent Co-Pilot removes guesswork and guarantees compliant information on every call.
Zero Dead Air
Agents no longer scramble through dense knowledge bases. Agent Co-Pilot predicts customer intent and feeds agents the exact response on-screen in real time.
Solve Issues on the First Try
Real-time AI assist empowers our agents to handle complex customer scenarios immediately, eliminating unnecessary escalations, transfers, and repeat calls.
Integrating Every Softphone
with Agent Co-Pilot
Agent Co-Pilot connects seamlessly with every major dialer on the market with zero complex telephony setup. It delivers instant SOP retrieval and live in-call suggestions directly to agents without disrupting existing workflows.
Exceptional Global Support Powered
by In-House Innovation
Reduction in Average Handle Time (AHT)
Boost in First Contact Resolution (FCR)
Higher Agent Productivity & Confidence
Reduction in Operational Costs
