Meet Sage, Our In-House AI QA Software for Support Excellence
Empowering every agent with instant, AI-driven quality assurance. Sage evaluates calls right after they end, giving agents transparent real-time scoring so they can continuously improve performance without the lag of traditional reviews.
Real-Time Quality Assurance with Sage
100% post-call auditing powered by our proprietary in-house AI. Sage delivers instant scoring to empower Assistring agents, driving higher quality without third-party software costs.
- 100% automated call auditing with instant scoring
- Direct agent access for real-time self-coaching
- Native in-house tech, zero external software fees
Instant Post-Call Scoring
Sage analyzes calls immediately after completion, giving agents instant performance scores.
Proprietary In-House Quality
Built exclusively for Assistring to elevate internal QA standards without third-party limits.
Complete Software Access
Agents and Clients have direct visibility to check scores, driving self-correction, growth and transperancy.
Performance Growth
Real-time feedback empowers agents to refine their skills conversation by conversation.
Total Quality Control
By utilizing Sage internally, Assistring automatically scores 100% of your customer interactions. We eliminate the guesswork of manual sampling to guarantee consistent, flawless service delivery.
Maximize ROI with Proprietary Tech
We built Sage so you don’t have to pay premium fees for third-party QA software. By automating our internal quality assurance, we drastically reduce our operational overhead—and pass those savings directly to your bottom line.
Unbiased, Consistent Scoring
Human auditors get tired; Sage does not. By removing human error and bias from quality control, we ensure script adherence and compliance are evaluated with perfect consistency every time.
Instant Agent Empowerment
Agents have direct access to their QA scores immediately. This real-time visibility allows them to instantly adjust their approach, rapidly accelerating their skill development and accuracy.
Drive First-Contact Resolution
When agents receive continuous, actionable coaching from Sage, they learn to solve complex problems thoroughly on the very first try, lowering handle times and boosting customer satisfaction.
Integrating Every Softphone with SAGE
Sage, our proprietary AI Quality Assurance software, monitors and evaluates every call in real time with zero complex telephony integration required. Built to be universally compatible, Sage plugs seamlessly into absolutely every major dialer on the market, delivering 100% automated call auditing and instant performance scoring without disrupting existing workflows.
Exceptional Global Support Powered
by In-House Innovation
Increase in Customer Satisfaction (CSAT)
Boost in First Contact Resolution (FCR)
Reduction in Operational Overhead
Higher Agent Productivity & Retention
