Last Updated: January 1, 2024
This Supplier Code of Conduct governs the relationship between AssistRing and all vendors, suppliers, and service providers (collectively, “Providers”). AssistRing is committed to ethical business practices and expects our partners to uphold these same values while delivering services under any Statement of Work (SOW) or Master Service Agreement (MSA).
In the event of a conflict between this Code and a specific provider agreement, this Code shall govern all matters regarding ethical conduct and compliance obligations.
AssistRing partners are expected to operate with transparency and integrity. By engaging with AssistRing, the Provider represents, warrants, and covenants the following:
Provider shall maintain a workplace free of exploitation. This includes:
Prohibiting Forced Labor: No use of slave, forced, bonded, or illegal prison labor.
Child Labor Prevention: Strict adherence to international and local age requirements; no use of illegal child labor.
Respectful Treatment: A zero-tolerance policy for physical abuse, human trafficking, or sexual exploitation of any kind.
AssistRing operates under a strict “No-Bribery” mandate. Providers must ensure the following:
Compliance with Anti-Bribery Laws: Full adherence to the U.S. Foreign Corrupt Practices Act (FCPA) and all local anti-corruption regulations.
Anti-Money Laundering (AML): Compliance with the USA PATRIOT Act and global anti-terrorist financing laws.
Improper Influence: Providers shall not offer, authorize, or accept gifts, hospitality, or financial advantages intended to corruptly influence regulatory approvals, contracts, or business advantages.
As a global service leader, AssistRing requires strict adherence to international trade laws:
Export Administration Regulations (EAR): Providers must observe all laws regarding the transfer of proprietary data, software, or technical information obtained from AssistRing.
Sanctioned Entities: Provider warrants they are not residents of, or controlled by, any “Sanctioned Countries” (including but not limited to Cuba, Iran, North Korea, Syria, or the Crimea/occupied regions of Ukraine).
Restricted Parties: Providers must not appear on any “Specially Designated Nationals” (SDN) lists maintained by the U.S. Treasury, EU, Interpol, or the United Nations.
In the era of digital security, Providers must uphold the highest data standards:
Regulatory Adherence: Compliance with the GDPR (Regulation (EU) 2016/679), TCPA (Telephone Consumer Protection Act), and all local privacy laws.
DNC Compliance: Responsibility for scrubbing customer data against state and federal “Do-Not-Call” registries where applicable.
Data Transparency: Ensuring all AssistRing technical information and customer data is handled through authorized, secure channels only.
AssistRing views this Code of Conduct as a cornerstone of our partnership.
Breach of Conduct: Any violation of these standards constitutes a material breach of contract and provides grounds for immediate termination for cause of all active engagements with AssistRing.
Survival of Obligations: These ethical and compliance obligations survive the expiration or termination of any formal service agreement.
Providers are encouraged to report any potential violations of this Code to their AssistRing Relationship Manager or the AssistRing Global Compliance Department.
