We start with a deep dive into your restaurant’s specific needs. Our team explores your current order volume and goals to create a high-efficiency strategy. This initial sync ensures our assisting service integrates perfectly with your brand’s unique flavor.
Strategy is the secret ingredient to a seamless transition. We map out every touchpoint, from phone line routing to agent training on your specific menu. By setting clear milestones, we guarantee a smooth handoff that minimizes disruption to your kitchen and your customers.
We tailor our communication style to match your restaurant’s voice. In this phase, we build a custom knowledge base for our agents, including your menu nuances, dietary options, and upsell opportunities. This ensures our assisting team sounds like an extension of your in-house staff.
Our team bridges the gap between our agents and your workflow. We sync our communication tools with your existing order-taking platforms to ensure orders are transmitted instantly and accurately. This step focuses on creating a “zero-lag” bridge between the phone call and your kitchen.
Before going live, we conduct rigorous mock-call sessions and system checks. We simulate high-volume hours and complex customer inquiries to verify speed, accuracy, and tone. This ensures that every customer interaction meets your high standards of hospitality from day one.
Once active, we provide continuous oversight and real-time monitoring of all incoming orders. We offer ongoing agent coaching and regular service audits to maintain peak performance. Our goal is to consistently increase your order volume while you focus on the cooking.
